CUSTOMER CARE & FREQUENTLY ASKED QUESTIONS
CONTACT US
ABOUT OUR GEMSTONES
ABOUT JEWELRY SIZE & PHOTOS
CREDIT CARDS / ORDER PROCESS
SECURITY
GIFT PACKAGING
SHIPPING
SALES TAX
RETURNS
PRIVACY
NEWSLETTER
CONTACT US
Please email or call us with any questions you may have:
Email: service@zliudesigns.com
Phone: 214.343.2317
Mail: Z Liu Designs, 519 E. Interstate 30, Suite 301, Rockwall, TX 75087
ABOUT OUR GEMSTONES
With regard to the quality of the gemstones we work with, all our gemstones are carefully sourced, conflict free and meet the standards of the American Gem Trade Association (AGTA), which we are a member of. The AGTA was established over 25 years ago to educate both the public and jewelry producers regarding gemstones. The AGTA has advised various offices of the US Government regarding gemstone issues. All our gemstones meet AGTA standards for genuine, high quality gemstones. We suggest you visit the AGTA website at: http://www.agta.org/gemstones/index.html for in-depth information about the many different gemstones we use. We never use CZ's or man made stones. In our Fashion Jewelry area we do offer some pieces that incorporate unique handmade Murano glass beads, which we take care to source from Murano, Italy. Every piece shown on our site has a complete description of the gemstones used.
As each piece of my jewelry art you find here is handmade, the pieces will show variations that are natural to the work of the artist at the bench, holding a torch to melt a connection or using a high tech laser to make invisible welds. Z Liu personally hand makes all 18K pieces and the sterling pieces are made both by her and just two bench jewelers.
ABOUT ACTUAL JEWELRY SIZE AND PHOTOS
It's about art and design in our photos so we hope to create an ambience in these images that conveys the thoughts involved in their creation. What this means in concrete terms is please carefully read the actual size shown for each design! Some images are enlarged ten times to show details! That ring is not really 12 inches in diameter! As many of the gemstones used relate to flower and fruit seeds, they are naturally small and need enlargement to be seen on screen. The images shown are all shot with continuous lighting at 5600K (daylight), and only minimal sharpening is used, and they have not been Photoshoped to an alternate reality. When you receive your selection it will look like the photo, relative to its actual size, in a well lit environment.
CREDIT CARD PAYMENT OPTIONS / PROCESS:
We accept American Express, Visa, MasterCard and PayPal. You will be notified with an email confirmation of your order the same day it is received. Bank wires can be accepted on orders over $1000.
SECURITY:
We use GeoTrust / VersiSign for Secure Sockets Layer (SSL) technology. When you are in the order area you will see that your browser URL prefix changes from HTTP to HTTPS indicating you are in a secure area. GeoTrust, owned by Verisign, is used by the largest online stores.
GIFT PACKAGING:
We carefully gift package all orders. Depending on the piece, your selection will be shipped either in a polished wood box, or a plush fabric pouch. In either case you may request a gift note be included.
SHIPPING TO USA ADDRESSES:
On orders over $100 we offer free ground shipping. Orders over $500 receive free 2nd day air shipping, orders over $1000 receive free next day air. All shipments are insured, have a tracking number and are signature required for your protection. Alaska and Hawaii must go by air and we have to charge $35 for shipments under $1000. For orders under $100 there is a $5.00 shipping charge for ground. Please note in case of returns shipping charges are not refundable. We cannot ship to P.O. boxes.
If you will not be home to sign for your order, we can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced $500 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.
If you cannot be available, or have someone else available to sign for your package, you can have it shipped to your local FedEx location so that you can sign for and pick it up at your leisure. Find the FedEx location nearest you.
SHIPPING TO INTERNATIONAL ADDRESSES:
Please request shipping information at: service@zliudesigns.com. We will be able to ship to a limited number of countries. Please note you will be responsible for all customs, duties, and taxes charged by the receiving countries customs office, and our shipment documents must show the full insured value of the jewelry. To determine the approximate customs charges you should contact your local customs office. Due to the documents involved, we request a minimum order of $500 for international shipments.
SALES TAX:
We only charge sales tax to addresses in Texas.
RETURNS:
If you are not happy with any item you have purchased you may return it to us within 10 days of receipt. The item must be shipped to us in the original packaging to insure its protection, and be unused. In most cases we can arrange for Fedex pickup. If you decide to return using your own shipping method you must insure the shipment for the amount invoiced and have a tracking number for the shipment. We will credit you for the amount of the item minus the shipping charges. We cannot accept COD return shipments.
Please follow these steps for a return:
We must give you a return authorization number so we can process your return correctly. Simply email us at service@zliudesigns.com and request a number. We can arrange for Fedex to pick up your shipment on our account. Upon receipt of your purchase in good condition you will be credited your invoice amount less the return shipping charge.
PRIVACY POLICY:
Our privacy policy is clear and simple: we will not share, trade or sell any information about our customers. Specifically, we will not share, trade or sell our customer's credit card, address, phone, or email information. This policy is not subject to change.
NEWSLETTER:
We offer you the option of receiving our email newsletter - click on the link found on the top right side of our home page to subscribe. We will not send one to you unless you specifically request it or if you place an order. You may unsubscribe at any time.